Shipping costs of products:
Zone 1:
Croatia - 4,95 euros
Bosnia and Herzegovina – 12,95 euros
Montenegro - 13,95 euros
North Macedonia - 13,95 euros
Serbia – 13,95 euros
Slovenia – 8,95 euros
Zone 2 (countries EU):
Andorra – 13,95 euros
Austria – 8,95 euros
Belgium – 8,95 euros
Bulgaria – 8,95 euros
Czech Republic – 8,95 euros
Cyprus – 13,95 euros
Denmark – 8,95 euros
Estonia – 8,95 euros
Finland – 8,95 euros
France – 8,95 euros
Germany - 8,95 euros
Gibraltar – 23,95 euros
Greece – 13,95 euros
Hungary - 8,95 euros
Ireland – 8,95 euros
Italy – 6,95 euros
Latvia – 8,95 euros
Lichtenstein – 8,95 euros
Lithuania – 8,95 euros
Luksembourg – 8,95 euros
Malta – 13,95 euros
Monaco – 8,95 euros
Netherlands – 8,95 euros
Poland – 8,95 euros
Portugal – 8,95 euros
Romania – 8,95 euros
San Marino – 6,95 euros
Slovakia – 8,95 euros
Spain – 8,95 euros
Sweden – 8,95 euros
Vatican – 6,95 euros
Zone 3 (non countries EU):
Albania - 23,95 euros
Belarus - 33,95 euros
England - 18,95 eura
Great Britain – 18,95 euros
Iceland - 44,95 euros
Kosovo – 23,95 euros
Moldova - 33,95 euros
Norvay – 13,95 euros
Russia - 33,95 euros
Scotland - 18,95 euros
Switzerland – 18,95 euros
Turkey – 18,95 euros
Ukraine - 18,95 eura
United Kingdom - 18,95 euros
Zone 4 (countries outside of Europe):
Algeria - 33,95 euros
Angola - 33,95 euros
Antigua and Barbuda - 33,95 euros
Argentina - 33,95 euros
Armenia - 33,95 euros
Aruba - 33,95 euros
Australia - 33,95 euros
Azerbaijan - 33,95 euros
Bahamas - 33,95 euros
Bahrain - 33,95 euros
Bangladesh - 33,95 euros
Bolivia - 33,95 euros
Botswana - 33,95 euros
Brazil - 33,95 euros
Brunei - 33,95 euros
Chile - 33,95 euros
Curacao - 33,95 euros
Canada - 33,95 euros
Cape Verde - 33,95 euros
Cayman Islands - 33,95 euros
China - 33,95 euros
Colombia - 33,95 euros
Costa Rica - 33,95 euros
Cuba - 33,95 euros
Dominican Republik - 33,95 euros
Ecuador - 33,95 euros
Egypt - 33,95 euros
El Salvador - 33,95 euros
Faroe Islands - 33,95 euros
Fiji - 33,95 euros
French Guiana - 33,95 euros
French Polynesia - 33,95 euros
Gabon - 33,95 euros
Gambia - 33,95 euros
Georgia - 33,95 euros
Ghana - 33,95 euros
Grenada - 33,95 euros
Guam - 33,95 euros
Guatemala - 33,95 euros
Hong Kong - 33,95 euros
India - 33,95 euros
Indonesia - 33,95 euros
Jamaica - 33,95 euros
Japan - 33,95 euros
Jordan - 33,95 euros
Kazakhstan - 33,95 euros
Kenya - 33,95 euros
Kuwait - 33,95 euros
Kyrgyzstan - 33,95 euros
Laos - 33,95 euros
Lesotho - 33,95 euros
Liberia - 33,95 euros
Macau - 33,95 euros
Madagascar - 33,95 euros
Malawi - 33,95 euros
Malaysia - 33,95 euros
Maldives - 33,95 euros
Mariana Islands - 33,95 euros
Martinique - 33,95 euros
Mauritius - 33,95 euros
Mayotte - 33,95 euros
Mexico - 33,95 euros
Mongolia - 33,95 euros
Morocco - 33,95 euros
Mozambique - 33,95 euros
Namibia - 33,95 euros
Nepal - 33,95 euros
New Zealand - 33,95 euros
Nicaragua - 33,95 euros
Niger - 33,95 euros
Oman - 33,95 euros
Paraguay - 33,95 euros
Peru - 33,95 euros
Puerto Rico - 33,95 euros
Qatar - 33,95 euros
Rwanda - 33,95 euros
Saint Kitts and Nevis - 33,95 euros
Saint Lucia - 33,95 euros
Saint Pierre and Miquelon - 33,95 euros
Saudi Arabia - 33,95 euros
Sierra Leone - 33,95 eura
Senegal - 33,95 euros
Seychelles - 33,95 euros
Singapore - 33,95 euros
South Africa - 33,95 euros
South Korea - 33,95 euros
Sri Lanka - 33,95 euros
Suriname - 33,95 euros
Taiwan - 33,95 euros
Tajikistan - 33,95 euros
Tanzania - 33,95 euros
Thailand - 33,95 euros
Timor-Leste - 33,95 euros
Uganda - 33,95 euros
United Arab Emirates UAE - 33,95 euros
United States of America USA - 33,95 euros
United States Virgin Islands - 33,95 euros
Uruguay - 33,95 euros
Uzbekistan - 33,95 euros
Vanuatu - 33,95 euros
Vietnam - 33,95 euros
Zambia - 33,95 euros
Zimbabwe - 33,95 euros
All other countries in the world that are not on any of the listed lists – 34,95 euros
We deliver the product either personally (if the customer lives in Zagreb or comes to Zagreb) or through a delivery company (the customer pays for the delivery).
Terms of business
The terms of business and use of the www.lanaclassic.com website and the conclusion of distance contracts via means of remote communication are primarily governed by the Terms of Business and Use stated here, unless the contracting parties (Seller and Buyer) agree otherwise. The terms of business and use are subject to the Consumer Protection Act (OG 41/14) and the Obligatory Relationships Act (OG 35/05 and OG 41/08). In the terms of business and use you can also find: When ordering products by means of remote communication, the customer will immediately be informed of all prescribed information from Article 57 in accordance with Article 66, point 2 of the Law on Consumer Protection User is a person who uses the website www.lanaclassic.com as well as every customer and visitor of the website www.lanaclassic.com The conclusion of sales contracts via the website www.lanaclassic.com is regulated in accordance with legal provisions, taking into account in particular the principles and provisions of directives and regulations of the European Union. The conclusion of a contract via the website www.lanaclassic.com represents the conclusion of a contract at a distance. These Terms of Use also represent a pre-contractual notification when a purchase contract is concluded by a consumer, i.e. any natural person who enters into a legal transaction or operates on the market outside of his trade, business, craft or professional activity, and if the contract is concluded between a trader and a consumer within the framework of an organized system selling or providing a service without the simultaneous physical presence of the trader and the consumer in one place, whereby one or more means of remote communication are exclusively used until the moment of concluding the contract and for concluding the contract. Means of remote communication are all means that can be used to conclude a contract at a distance without the simultaneous physical presence of the trader and the consumer, such as the Internet and electronic mail. The content of the website www.lanaclassic.com is available in Croatian and English. The official languages for concluding sales contracts is Croatian. Croatian law applies to concluded sales contracts. Contract conclusion procedure Purchases are made on the Model Cars Gifts website, www.lanaclassic.com, by filling out the form provided for that purpose. When filling out the form, the buyer is obliged to enter all the information requested from him. The purchase can be made with the customer's confirmation that he has understood the Terms of Use and that he accepts them. Shopping is possible 24 hours a day, 7 days a week. The Cars Gifts model is not responsible for the costs of using computer equipment and telecommunication services required to access the service. The customer will be notified by e-mail about the receipt of the order. In the event that Model Cars Gifts is unable to deliver any of the ordered products, a Model Cars Gifts employee will contact the customer by phone or e-mail in order to agree on the delivery of a replacement product of the same price range, or will inform him of the impossibility of delivering the replacement or ordered product. products. Only their legal representatives can request the purchase of products in the name and on behalf of minors or persons deprived of business capacity (completely or partially). The purchase is made by ordering the available products, which the customer chooses based on the photo and basic description. The purchase is made in a few simple steps in the comfort of the customer's home, from anywhere in the world. PRODUCT PRICES are displayed on the website. Product prices do not include shipping costs. Product prices are subject to possible price changes of worldwide licensed manufacturers. Product delivery prices are subject to eventual changes in the delivery prices of delivery companies. Product prices and shipping rates are subject to change without notice. SHIPPING COSTS The prices of delivery costs are listed on the page Delivery prices on the website www.lanaclassic.com Model Cars Gifts j.d.o.o. reserves the right to make mistakes in the description and photo, as well as in the advertising display of the product. All customer rights to complaints and returns are described in these conditions. Receipt of shipment With your signature upon collection, you confirm that you have collected the package (or packages) in an undamaged condition. After you have collected the package, the delivery service is not responsible for any complaints, damage or reduction of the contents of the collected package, except with proof that the damage did not occur after delivery. Refusal to download If the Buyer does not take over the product or refuses to take over the product without a valid reason, the Seller reserves the right to demand compensation for the costs of manipulation, transport and other possible costs. Tracking the shipment path The delivery service through an electronic service enables the tracking of the shipment. The shipment tracking service allows the sender and receiver to receive relevant information at any time about where the shipment is and what is happening with it.
Order tracking Each customer receives a shipment tracking number in their e-mail address, in order to track their product more easily. PAYMENT METHODS a) Proforma invoice: Payment according to the received proforma invoice is the easiest and most convenient option. The customer will receive a proforma invoice to his specified e-mail address by which he pays the total price of the product. You can pay via internet banking, mobile banking, in person at the bank. Croatian citizens can also pay in person at Hrvatska Pošta. b) PayPal: By choosing this option when ordering the product, you will e-mail address to receive the invoice made within of the PayPal application by which you pay the total price of the amount products. You then make the payment exclusively via our PayPal to the estimate. PRODUCT DELIVERY We deliver the ordered items through the delivery companies Hrvatska Pošta or GLS. The price of product delivery is paid by the buyer to the Hrvatske Pošta employee when the product is delivered. Product delivery time to customers within Croatia is from 10 to 15 days. Usually, packages within Croatia were delivered within 7 to 10 days, and no longer than 30 days. For countries within the European Union, the product delivery time is 15 to 20 days. For countries outside the European Union, the product delivery time may be longer than 20 days. If it is impossible to deliver the selected product due to the fact that we do not have the product in stock or we can no longer order it, we are obliged to inform the customer, and the customer has the right to cancel the order/contract or agree to a later delivery date if this is possible. We will try to deliver all ordered items in one package. If this will not be possible due to the stock, we reserve the right to deliver in multiple shipments. PRODUCT COMPLAINTS They are recognized only with the presented invoice as the only proof of purchase. The invoice must be sent to our official e-mail address: info@lanaclassic.com There are no complaints without an invoice. In case of a product complaint due to a factory error or damage to the product during the delivery process by the delivery company, please contact us at our official e-mail address: info@lanaclassic.com RESPONSIBILITY OF THE SELLER FOR MATERIAL DEFECTS If the customer received a defective product due to a factory error, or due to damage during the delivery process to the customer by the delivery company, the seller will offer the customer the same correct product or, if the same paid product can no longer be ordered, provide a refund of the money paid. The buyer must necessarily send pictures of the damaged product to the seller as evidence of damage to our official e-mail address: info@lanaclassic.com If the buyer decides to terminate the contract, the seller will return the amount paid to the buyer, only when the seller receives back the damaged product from buyer. NOTICE ON THE MANNER OF WRITTEN COMPLAINT BY THE CONSUMER All complaints in accordance with Article 10 of the Consumer Protection Act (N.N. 41/2014) can be sent by e-mail to our official e-mail address: info@lanaclassic.com In order to confirm the receipt of the written complaint in accordance with Article 10, paragraph 5 of the Act, and then to respond to it, please provide the correct information for receiving it. The answer to your complaint must be given in writing no later than 15 days from the date of receipt of the complaint. Otherwise, you can contact the State Inspectorate or the Consumer Protection Association. If you accept the terms of use, you also accept the General Terms and Conditions. Model Cars Gifts j.d.o.o. reserves the right to change these terms and conditions without prior notice. The terms of business are in accordance with the laws of the Republic of Croatia. In the event of a possible dispute, the merchant and the consumer will resolve the dispute peacefully, and if this is not possible, the competent court in Zagreb is competent.
Product complaints
They are recognized only with the presented invoice as the only proof of purchase. The invoice must be sent to our official e-mail address: info@lanaclassic.com There are no complaints without an invoice. In case of a product complaint due to a factory error or damage to the product during the delivery process by the delivery company, please contact us at our official e-mail address: info@lanaclassic.com
RESPONSIBILITY OF THE SELLER FOR MATERIAL DEFECTS
If the customer received a defective product due to a factory error, or due to damage during the delivery process to the customer by the delivery company, the seller will offer the customer the same correct product or, if the same paid product can no longer be ordered, provide a refund of the money paid. The buyer must necessarily send pictures of the damaged product to the seller as evidence of damage to our official e-mail address: info@lanaclassic.com If the buyer decides to terminate the contract, the seller will return the amount paid to the buyer, only when the seller receives back the damaged product from buyer.
Privacy Protection
STATEMENT ON PRIVACY AND CONFIDENTIALITY OF PERSONAL DATA
The privacy statement is an integral part of the Terms of Business of Model Cars Gifts j.d.o.o. and it refers to the privacy of personal data that is collected and used on the www.lanaclassic.com website and under what conditions and to whom we disclose it. First of all, we keep your data and you can always access, change or completely remove it. We collect, process and store data in order to ensure that your experience of using the site is the most pleasant, and data security is at the highest level. We did this using the most up-to-date encryption methods and by choosing partners with experience and reputation behind them. For the purpose of complete transparency and maximum security when using our pages, we ask customers to read this statement carefully. If you agree with the statement, the electronic confirmation implies that you have understood our Terms of Business and give us your consent to collect, process and share data in accordance with this statement and legal provisions. Privacy statement of Model Cars Gifts j.d.o.o. can be changed at any time by publishing it on the www.lanaclassic.com page, and these changes come into effect upon publication on the pages. For the same reason, we ask customers to periodically check the page for potential changes to the Terms and Conditions, as they will not be explicitly notified of changes. By registering on www.lanaclassic.com, we ask you for some information. We use the data we request from you through registration in order to provide the best possible service and for the purposes of market research and the resolution of complaints and disputes. We can ask for additional information in the case of product reservations or service orders where we need the information of the holder of the reservation or the service orderer. Model Cars Gifts j.d.o.o. will share the customer's personal data according to needs, i.e. when the situation requires it. Situations in which this is necessary are: Product distribution services with which Model Cars Gifts j.d.o.o. in the contractual relationship and the conditions for the protection of personal data are met within the legal framework. According to distribution services, partners with whom Model Cars Gifts j.d.o.o. in the contractual relationship has the right to ask the customer to inspect his identity card at the time of delivery of the shipment. In the event that the customer does not have an identity card or other appropriate identification document, and it is not possible to confirm the identity of the person, the delivery person has the right to refuse delivery of the shipment. In order to ensure quality use of our site, we use various modern technologies and tools. One of these tools and technologies is cookies and Google Analytics. Cookies represent a set of information that is stored on a personal computer at the time of browsing the website. The purpose of cookies is to store information about some of your settings and behavior on the Internet. In addition to simple information, cookies can also store a large amount of personal information, such as name and email address, but you must give your consent for it to be stored. If you have not enabled the same, cookies will not be able to access files and data. Although the actions of storing and sending cookies are not visible to you, it is possible to delete them through the Internet browser settings or to set the automatic acceptance or rejection of cookies. There are two types of cookies: temporary and permanent cookies. Temporary cookies are stored on the computer and are automatically deleted after closing the web browser. Permanent cookies remain stored in your web browser even after closing, but they usually have an expiration date. Most often, information is stored that would facilitate access to registered users, which results in the possibility that the user is remembered, that is, that he does not have to log in again every time. In order to provide better service and understand user needs, we use the Google Analytics tool to track user interactions. Although Google records a large amount of information such as geographic and demographic indicators, your data is protected and there is no way to personally identify the user. Data about users' IP addresses exists, but it is protected, and Google does not share information about IP addresses. By giving consent and subscribing to our newsletter list, you give us permission to contact you for marketing and informational purposes, which may include sending SMS, e-mail, letters or phone calls. We will make sure that the information we send is in accordance with your interests and generally useful information for you as our loyal user. In case you do not want us to contact you anymore with the newsletter, it is enough to unsubscribe from the same by clicking on the "Logout" link. It is important to know that at any time, in whole or in part, free of charge and without any explanation, you can withdraw your consent to the processing of your personal data and marketing activities aimed at you. You can submit your right to access, correction, oblivion, restriction, objection and information by e-mail to the address info@lanaclassic.com In the event of a violation of data privacy or violation of the integrity of data within our database or that of one of our contracted partners, we will notify the competent authorities and all relevant persons within 72 hours of the violation. In case you want to know more about what data we store and in what ways, or anything related to the protection of personal data, feel free to contact us at info@lanaclassic.com
